Adding Self-Service Options to Your Digital Customer Experience

2015-12-02T07:26:08-08:00By |

Dominate the digital customer experience by adding self-service options like customization tools. A European telecommunications company found that 70 percent of existing customer-service contacts could be delivered through digital solutions, and automation lowered their unit's costs by 30 percent with no loss of revenue, according to McKinsey & Company. Self-service, or e-care, options have long [...]