How To Set Up An Online Grocery Business     

Thinking of starting an online grocery business? Check out this post on how to do it the right way from finding a platform and tips on marketing.

How To Set Up An Online Grocery Business


A LOT of people are looking to start an online business right now. COVID has created a massive loss in employment and many of those people are looking online to make up that lost income. Picking a niche you’ll be successful in is a challenge in itself. Grocery happens to be a niche that’s still pretty early in its  boom in the e-commerce market.

Grocery includes food and other household items that are essential for daily use. As you can imagine, people avoid going to malls and supermarkets to buy household things, especially during the COVID period. Now grocery is one click away with eCommerce. If you’re looking to break into the online business world, grocery might just be a viable solution. Online grocery software to help you set up and manage an online grocery business is readily available. In this post we’re going to cover how to set up an online grocery business. Are you ready?

Steps to set up an online grocery business

1. Create a Website or Mobile App

Platform plays an essential role in enhancing any business online. The platform is the eCommerce service that you use to list and manage products and take transactions. There are many great eCommerce platforms like; BigCommerce, Shopify, 3D Cart that include all the essential features that you need to get your store up and running.

Take a look at this post covering the 10 Best Shopify Themes to get an idea of what you can accomplish out of the gate.


The most important thing to consider when setting up your website is that it should be easy for the user to use. This is going to require well planned navigation, page structure, calls to action and simple checkout process at a bare minimum.

Ease of navigation is vital. This will allow the customers to locate the products they are looking for easily. At the same time, categorizing each item creates a streamlined way to search. The ultimate goal is to draw customers in, quickly get them to what they want and then get them to check out right? To do this you may want to check out these awesome tips on landing page designs that work!


You will also want to consider technical details like page load time, image cacheing and light weight themes. Many of these issues can be resolved by the eCommerce platform itself with hosting.



2. Food Delivery Models

Food delivery services provide a lot of opportunities for startups. Three business models discussed below are the most popular.

  • The order only model. Such service as GrubHub uses this model. So, this platform connects users and restaurants. Then the restaurant delivers food. Usually, the service gets a commission from 7% to 15% per order.
  • The order and delivery model. UberEats is the best example of this model because it provides customers with both services — ordering and delivering. This model is also profitable for restaurants because there is no need for them to hire couriers, purchase vehicles, etc.
  • The fully integrated model. This model means doing all three jobs — cooking, ordering and delivering. Of course, it needs some additional expenses, e.g. salaries for cooks, heaters, and more.

Of course you’re not limited to these three models, you may have something entirely different in mind.

3. Register your store

It is necessary to complete all legal procedures before opening a business. This isn’t just about looking the part — it’s a necessary step to protect yourself, your customers, and brand. Consult tax experts or chartered accountants for professional help in this regard.

4. Quality and service

Trust is a significant thing in online business; trust makes people buy from you and keeps them coming back. Consumers are already used to hearing all sorts of marketing messages, so you should not try too hard to impress them. Such a strategy often makes a counter-effect because your messages may as well sound like a promise you are not able to keep.

Customers are the greatest asset in the world of business. Modern businesses are extremely competitive, so it’s not easy to seal the deal even if you offer the best product on the market. In such circumstances, many brands turn to personalized incentives to impress their leads and convince them to start shopping.

5. Service

In this century, everyone is busy and has no time to wait for anything. People love and promote responsive services.

The customer’s experience is vital for your success as a business. It’s been reported that over half of consumers will never do work again with a company after only one negative experience.

Focusing on improving communication quality can make a significant impact on customer satisfaction. You need to train your employees on how to talk on the phone, respond to emails, and video chat appropriately and efficiently.

6. Know the competition

There is very tough competition in the market; the number of businesses is increasing significantly. List your competitors and keep changing the strategies according to your business. Your business strategy must be different from your business competitors; the approach is your asset, and use it wisely. Amazon is planning to deliver the products with drones which will reach your home within 30 minutes. The strategy that amazon has created with the drone is hard for others to do.

7. SEO agency

Once you are ready to manage your platform with online grocery software, the next step is to attract potential customers. The most traditional method is by practicing search engine optimization. You need to hire the best SEO agency experts who can increase the traffic to your website. The target audience is hard to get, and if an SEO agency has managed to get it done, then your business will be successful.

8. Marketing of your store

Even if your business is not ready to go within the next week, it’s a good idea to set up some social media profiles and create content for it. Basically, you want your website to be fully formed and fleshed out when it goes live, not something that has to be built up on the go.

Generally speaking, you can get a “coming soon” segment for the website, so people can go to the site and check to see when it’s actually coming to them.

When you think of an online store that has succeeded beyond expectations and has mastered the ecommerce world, you likely think of Amazon. While Amazon’s scale and level of success are approaching unattainable status, you can learn from and use the same tactics as Amazon to improve your business. Only selling a product online is not enough, and your business should take every chance you get to improve your ecommerce space.

Take a look at this post covering omni-channel marketing strategies for guidence:


Parting thoughts

The E-commerce industry is rapidly increasing, and so is the competition. Deliver everything to the customers on time and handle the product with total care. You should improve communication quality, focus on connecting, inform customers on changes, have a mobile-friendly site, and use social media as much as possible.