5 Web Design Elements Critical to Influence Purchasing Intention

40% of online customers purchase from your competitor with just one bad website experience, read this to know how to influence purchasing intention.Influence Purchasing Intention


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The basic mechanics of web design is to create an online presence that will put you in front of your customers. The mechanics involve creating a user interface, designing the visual elements of a website, and coding it to make it functional. They use various tools such as HTML, CSS, JavaScript, and other web technologies to create visually appealing web pages that are easy to navigate.

The one thing all of that jargon leaves out is your actual customer. If your website can’t convince and convert your audience into a paying customer — it’s time to make some serious evaluations.

The ONE thing your website MUST do is influence purchasing intention.


Web designers must consider the look and functionality of a website and how users interact with it. They should be knowledgeable about best practices for web development, such as accessibility standards, search engine optimization (SEO), usability testing, and more. Using these techniques, web designers can create websites that meet user needs and provide a positive experience.


For e-commerce shops, web design can majorly impact customers’ purchasing intentions. In this article, we’ll explore five ways key ways it does so.


1. Navigation


We’ve all had the experience of an e-commerce store with terrible navigation. When you wanted to find a product, you had to click through multiple unrelated things before you found it. That’s if you found it at all. The entire process took a long time and was very frustrating, even though you know that’s not how it should be.


Eventually, you gave up and left the site without making a purchase. Poor website navigation can make it difficult for customers to find what they want, leading to you losing out on customers and sales.


Good navigation is an element that signals excellent web design because it helps users quickly and easily locate the information they need on any website, including your shop. When customers can find what they want from your website quickly, it can increase their likelihood of returning to your shop.

Easy navigation aims to make it simple for visitors to find what they want before the user gets frustrated and bounces from the site. This navigation ensures that all necessary pages are easy to find and have specific links between related pages.


With excellent website navigation throughout the entire website, users should always know where they are on your e-commerce store and where they can go next if they need something else.


2. Responsiveness & Mobile Experience


A website’s responsiveness is one of the most important aspects of web design. Responsive web design ensures that when someone goes to your website, your e-commerce store still looks and works great no matter what device they view your site with, such as with cell phones, tablets, and computers.

Responsive websites are easy to use and give the best viewing experience for users so that all details are present and look good. This element of ease of use manifests through things like content that should be easy to read and navigate with minimum resizing, panning, and scrolling. Additionally, you should optimize images for different screen sizes so they don’t take too long to load.


Developers must consider various factors, such as page speed, usability, and others, to make an eCommerce website responsive. With a responsive website design, businesses can ensure that their customers have a pleasant shopping experience on any device.


3. Design That Embodies Your Brand


Branding helps create a recognizable presence that attracts customers and keeps them returning. Your branding should be the same across all aspects of your business promotion, from web design to product packaging. It should quickly reflect the values and culture you want to promote.


Planning your branding strategy well will give customers a clear idea of what to expect when shopping with you and attract the right customers. Even if you provide the same products or services, good branding can set you apart from competitors even before they interact directly with your website.

Your web design should reflect your brand across platforms. Therefore, you should stay clear on your visual elements, such as color palettes, typography, and other images. It should also reflect your values and culture, helping you stand out from competitors and give customers a unique experience. A strong brand will also increase customer loyalty and trust.


Creating a web design that reflects your brand can ensure customers have a consistent and memorable experience. This consistency will help build your brand, give customers a positive experience, and ultimately increase sales.


4. Exceptional User Experience


When it comes to web design, you shouldn’t just think about aesthetics, even though they are also essential factors worth considering. It would be best if you also thought about the overall user experience.


Understanding how users experience your website is essential. Knowing this allows you to modify your web design for better performance. A good user experience is about your customers rather than you, which many people need to remember.


It should be enjoyable and engaging, providing customers with a positive experience and increasing their likelihood of returning to your site. User experience also influences whether or not customers make a purchase. A website with a great user experience will give customers confidence and trust in your brand and increase the chances of making a purchase.


5. Trust and Transparency


Consumers today are looking for trust and transparency in the companies they do business with.

As an e-commerce business, you can show your commitment to trust and transparency through your web design. Create a secure, informative, and user-friendly website, so customers feel comfortable and confident when shopping with you. The clarity in your shop shows customers that you are committed to providing a secure and enjoyable shopping experience.


By showing customer reviews, contact info, and payment options on your website, you can help customers feel comfortable buying from your store. A good web design strategy can create a website that builds trust with customers and is open about their shopping experience.


Also, ensure that any FAQs that customers may have should appear on your website.




Web design is crucial in influencing customers’ purchasing intentions for e-commerce stores. This article explored five ways web design can affect customers: easy navigation, responsiveness, a plan that embodies the brand, exceptional user experience, and trust and transparency. By considering these elements, businesses can create a website that meets user needs and provides a positive experience, leading to increased sales.